We respond to email Monday through Friday during business hours.

For purchases on Shopmzb.com, our Ecommerce phone line is available weekdays:
Monday - Friday 08:00 AM - 05:00 PM EST

Or, you may leave a message and we will get back to you as soon as possible.

For in-store purchases or product questions/concerns, please contact our Consumer Affairs department.

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Because it can take time for our systems to update your information, changes can be almost instant or can take up to 24 hours.&#xA0;Try refreshing your browser session, using a different browser, deleting the browser cache and cookies, or try connecting with a different device. These may help you see the changes.&#xA0;If you have any further questions or concerns regarding a Shopmzb.com Online Account, please contact us through the online chat located at the bottom of this page.

Because it can take time for our systems to update your information, changes can be almost instant or can take up to 24 hours.&nbsp;Try refreshing your browser session, using a different browser, deleting the browser cache and cookies, or try connecting with a different device. These may help you see the changes.&nbsp;If you have any further questions or concerns regarding a Shopmzb.com Online Account, please contact us through the online chat located at the bottom of this page.

I updated my Shopmzb Online Account, but I can’t see the changes.

Accounts Information

Where do I apply a coupon code?

I'm not able to use multiple discounts, what can I do?

Is there a discount code I can use?

Discounts

How can I cancel my order?

How can I change the delivery address on my order?

I need to change quantities or add other items to my order?

Orders

How can I set a different delivery date?

How do I update my subscription payment method?

How can I reactivate my subscription?

How can I create a subscription?

How can I change the delivery frequency?

I meant to make a one time purchase but it appears I signed up for a subscription, what do I do?

Can I add a one time purchase to ship with my subscription order? Yes you can!

How do I cancel my subscription?

I'm about to run out of coffee, how can I get my order to ship ASAP?

How can I add a new coffee to my subscription, or adjust its quantities?

Where can I adjust the quantities in my subscription?

Where do I update the shipping address of my subscription?

How can I skip a shipment?

Subscriptions

How do I update the shipping method?

My order shows as delivered but I have not received it, what should I do?

Do you offer free shipping? Yes we do!

Where can I see more information about your Shipping & Returns policy?

The order was delivered to a PO Box or parcel locker but it is missing, what should I do?

My order is past the estimated delivery date, what should I do?

Do I have to pay customs fees?

Do you ship worldwide?

How long does it take to process my order before it is shipped?

My order contains a back order item, will it be shipped right away?

What is Massimo Zanetti Beverage USA's Return Policy?

Shipping & Delivery

I am certain I have an account. However, when logging in it says my email address is not found. What should I do?

I updated my Shopmzb Online Account, but I can’t see the changes.Updated 3 months ago