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The order was delivered to a PO Box or parcel locker but it is missing, what should I do?Updated 5 months ago

If your order was delivered to a PO Box or parcel locker but is missing, please follow these steps:

  1. Double-check the address information: Verify the accuracy of the delivery address provided for the PO Box or parcel locker. Ensure that the address is correct and matches the details you provided during the checkout process.
  2. Shows delivered to a PO Box: If your order was delivered to a PO Box, contact your local post office directly. Provide them with the tracking number or any other relevant information regarding your package. They are in the best position to assist you and locate the parcel. They have the ability to check additional records and investigate the situation further.
  3. Shows delivered to a neighborhood parcel locker: In the case of parcel lockers, it's possible that your package may have been placed in a neighboring locker by mistake. Reach out to the respective locker owners and inquire if they have received your package by accident. In addition, you may ask your mail carrier about the issue, and they may be able to assist you.
    • Document the issue: If you are unable to locate your package, provide us with any conversations or interactions with the postal service or locker owners or other relevant details, as this will be helpful in escalating the matter and filing a claim.

The process for resolving issues with PO Box or parcel locker deliveries may vary depending on the postal service or courier used. We recommend contacting the appropriate service provider first. We are sorry for any inconvenience this may have caused, and we will do our best to assist you in resolving the situation if you are unable to make progress with the courier.

If you have any further questions or concerns regarding deliveries, please contact us through the online chat found at the bottom of this page. Please provide us with the order number and your email address.

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