We respond to email Monday through Friday during business hours.

For purchases on Shopmzb.com, our Ecommerce phone line is available weekdays:
Monday - Friday 08:00 AM - 05:00 PM EST

Or, you may leave a message and we will get back to you as soon as possible.

For in-store purchases or product questions/concerns, please contact our Consumer Affairs department.

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<div style="direction:ltr;border-width:100%;"><div style="direction:ltr;margin-top:0in;margin-left:0in;width:6.6041in;"><div style="direction:ltr;margin-top:0in;margin-left:0in;width:6.6041in;"><h2 id="isPasted" style="box-sizing: border-box; overflow-anchor: none; font-size: 1.8rem; line-height: 1.4; font-family: Oswald, sans-serif; font-weight: 700; font-style: normal; color: rgb(65, 63, 63); margin: 1em 0px; text-align: center; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 1px; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; overflow-anchor: none; font-weight: bold;">Customer Satisfaction Guarantee</strong></h2><h3 id="isPasted" style="box-sizing: border-box; overflow-anchor: none; font-size: 1.4rem; line-height: 1.4; font-family: Oswald, sans-serif; font-weight: 700; font-style: normal; color: rgb(65, 63, 63); margin: 1em 0px; text-align: center; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 1px; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; overflow-anchor: none; font-weight: bold;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Our Promise to You:</span></strong></h3><ul style="box-sizing: border-box; overflow-anchor: none; display: inline-block; color: rgb(66, 63, 63); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 1px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; overflow-anchor: none; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">We stand behind the quality of our products and your satisfaction is our priority.</li><li style="box-sizing: border-box; overflow-anchor: none; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If, for any reason, you are not completely satisfied with your purchase, please contact our customer support team at<span style="box-sizing: border-box; overflow-anchor: none;">&#xA0;</span><span data-mce-fragment="1" style="box-sizing: border-box; overflow-anchor: none;">ecommerce@mzb-usa.com</span><span style="box-sizing: border-box; overflow-anchor: none;">&#xA0;</span>within 45 days of your order date.</li></ul><h3 style="box-sizing: border-box; overflow-anchor: none; font-size: 1.4rem; line-height: 1.4; font-family: Oswald, sans-serif; font-weight: 700; font-style: normal; color: rgb(65, 63, 63); margin: 1em 0px; text-align: center; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 1px; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="resolution-options"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><strong style="box-sizing: border-box; overflow-anchor: none; font-weight: bold;">Resolution Options:</strong></span></h3><ul style="box-sizing: border-box; overflow-anchor: none; display: inline-block; color: rgb(66, 63, 63); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 1px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; overflow-anchor: none; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">We will work with you to find a suitable resolution, which may include a replacement, exchange, or refund.</li></ul></div></div></div>

<div style="direction:ltr;border-width:100%;"><div style="direction:ltr;margin-top:0in;margin-left:0in;width:6.6041in;"><div style="direction:ltr;margin-top:0in;margin-left:0in;width:6.6041in;"><h2 id="isPasted" style="box-sizing: border-box; overflow-anchor: none; font-size: 1.8rem; line-height: 1.4; font-family: Oswald, sans-serif; font-weight: 700; font-style: normal; color: rgb(65, 63, 63); margin: 1em 0px; text-align: center; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 1px; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; overflow-anchor: none; font-weight: bold;">Customer Satisfaction Guarantee</strong></h2><h3 id="isPasted" style="box-sizing: border-box; overflow-anchor: none; font-size: 1.4rem; line-height: 1.4; font-family: Oswald, sans-serif; font-weight: 700; font-style: normal; color: rgb(65, 63, 63); margin: 1em 0px; text-align: center; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 1px; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; overflow-anchor: none; font-weight: bold;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Our Promise to You:</span></strong></h3><ul style='box-sizing: border-box; overflow-anchor: none; display: inline-block; color: rgb(66, 63, 63); font-family: "Open Sans", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 1px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style="box-sizing: border-box; overflow-anchor: none; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">We stand behind the quality of our products and your satisfaction is our priority.</li><li style="box-sizing: border-box; overflow-anchor: none; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If, for any reason, you are not completely satisfied with your purchase, please contact our customer support team at<span style="box-sizing: border-box; overflow-anchor: none;">&nbsp;</span><span data-mce-fragment="1" style="box-sizing: border-box; overflow-anchor: none;">ecommerce@mzb-usa.com</span><span style="box-sizing: border-box; overflow-anchor: none;">&nbsp;</span>within 45 days of your order date.</li></ul><h3 style="box-sizing: border-box; overflow-anchor: none; font-size: 1.4rem; line-height: 1.4; font-family: Oswald, sans-serif; font-weight: 700; font-style: normal; color: rgb(65, 63, 63); margin: 1em 0px; text-align: center; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 1px; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><strong style="box-sizing: border-box; overflow-anchor: none; font-weight: bold;">Resolution Options:</strong></span></h3><ul style='box-sizing: border-box; overflow-anchor: none; display: inline-block; color: rgb(66, 63, 63); font-family: "Open Sans", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 1px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style="box-sizing: border-box; overflow-anchor: none; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">We will work with you to find a suitable resolution, which may include a replacement, exchange, or refund.</li></ul></div></div></div>

What is Massimo Zanetti Beverage's Guarantee?

Guarantee & Returns

Where do I apply a coupon code?

I'm not able to use multiple discounts, what can I do?

Is there a discount code I can use?

Discounts

How can I cancel my order?

How can I change the delivery address on my order?

I need to change quantities or add other items to my order?

Orders

How can I set a different delivery date?

How do I update my subscription payment method?

How can I reactivate my subscription?

How can I create a subscription?

How can I change the delivery frequency?

I meant to make a one time purchase but it appears I signed up for a subscription, what do I do?

Can I add a one time purchase to ship with my subscription order? Yes you can!

How do I cancel my subscription?

I'm about to run out of coffee, how can I get my order to ship ASAP?

How can I add a new coffee to my subscription, or adjust its quantities?

Where can I adjust the quantities in my subscription?

Where do I update the shipping address of my subscription?

How can I skip a shipment?

Subscriptions

How do I update the shipping method?

My order shows as delivered but I have not received it, what should I do?

Do you offer free shipping? Yes we do!

Where can I see more information about your Shipping & Returns policy?

The order was delivered to a PO Box or parcel locker but it is missing, what should I do?

My order is past the estimated delivery date, what should I do?

Do I have to pay customs fees?

Do you ship worldwide?

How long does it take to process my order before it is shipped?

My order contains a back order item, will it be shipped right away?

What is Massimo Zanetti Beverage USA's Return Policy?

Shipping & Delivery

I am certain I have an account. However, when logging in it says my email address is not found. What should I do?

What is Massimo Zanetti Beverage's Guarantee?Updated 3 months ago

Customer Satisfaction Guarantee

Our Promise to You:

Resolution Options: