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For in-store purchases or product questions/concerns, please contact our Consumer Affairs department.

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Product Issues

Where do I apply a coupon code?

I'm not able to use multiple discounts, what can I do?

Is there a discount code I can use?

Discounts

How can I cancel my order?

How can I change the delivery address on my order?

I need to change quantities or add other items to my order?

Orders

How can I set a different delivery date?

How do I update my subscription payment method?

How can I reactivate my subscription?

How can I create a subscription?

How can I change the delivery frequency?

I meant to make a one time purchase but it appears I signed up for a subscription, what do I do?

Can I add a one time purchase to ship with my subscription order? Yes you can!

How do I cancel my subscription?

I'm about to run out of coffee, how can I get my order to ship ASAP?

How can I add a new coffee to my subscription, or adjust its quantities?

Where can I adjust the quantities in my subscription?

Where do I update the shipping address of my subscription?

How can I skip a shipment?

Subscriptions

How do I update the shipping method?

My order shows as delivered but I have not received it, what should I do?

Do you offer free shipping? Yes we do!

Where can I see more information about your Shipping & Returns policy?

The order was delivered to a PO Box or parcel locker but it is missing, what should I do?

My order is past the estimated delivery date, what should I do?

Do I have to pay customs fees?

Do you ship worldwide?

How long does it take to process my order before it is shipped?

My order contains a back order item, will it be shipped right away?

What is Massimo Zanetti Beverage USA's Return Policy?

Shipping & Delivery

I am certain I have an account. However, when logging in it says my email address is not found. What should I do?